Data Controller Contact Information:

Milan Textiles
milanmadgetextiles@gmail.com

This document governs the privacy notice of our website www.milanmadge.com and related products and services.

In this privacy policy, the terms "we", "us", or "our" refer to Milan Textiles. We may work with other organisations or partners, but they operate independently and are responsible for their own privacy practices. If you have any questions about our privacy notice, please Contact Us.

In this policy, the terms "Personal Information" and "Personal Data" are used interchangeably and refer to any information that can be used to identify an individual, either directly or indirectly. This includes details such as name, address, contact information such as email address and telephone number, identification numbers, online identifiers, or other characteristics that relate to a specific person.

When we use the terms "you" or "your," we are referring to any individual whose personal information we collect, use, or process through our services.

If you disclose any personal information relating to other people to us in connection with our services, you represent that you have the authority to do so and to permit us to use the information in accordance with this privacy policy.

We use the personal information we collect from you to provide our services to you and improve your experience with Milan Textiles. We will only use your personal data for the purposes for which it was collected. This includes, but is not limited to, the following:

Providing and Improving Our Services

We use the personal information we collect to improve your experience when interacting with Milan Textiles. This includes:

• Processing and fulfilling orders for our products or services

• Responding to enquiries or requests, including customer service support

• Improving our website and offerings, based on feedback and user behavior

• Carrying out website analytics to better understand how users interact with our online services (this is anonymised and used only for statistical analysis)

• Notifying you of changes to our products, services, terms, or policies

Communication and Marketing

With your consent, we may use your personal data to communicate with you about Milan Textiles, including:

• Studio news and updates

• New collections, product launches, or services

• Invitations to events, promotions, or special offers

• Other marketing communications you have agreed to receive

You can withdraw your consent or update your preferences at any time by following the unsubscribe instructions in our emails or by contacting us via our Contact Us page.

Customer Relationship Management

If you have previously purchased from Milan Textiles, we may contact you with information about similar or related products or services that we believe may be of interest, unless you opt out.

We may also keep records of your interactions with us to ensure we provide a consistent and tailored customer experience.

Legal and Administrative Purposes

We may also use your personal data to help us run Milan Textiles smoothly and responsibly. This includes:

• Keeping accurate records for our business and accounting needs

• Meeting legal or regulatory requirements

• Making sure our website and services are used appropriately and securely

• Handling feedback, resolving issues, or responding to concerns you’ve raised

• Ensuring we comply with any terms we’ve agreed with you

Some personal data you provide to us — such as your name, contact details, and delivery address — may be necessary to enter into or perform a contract (for example, to process and ship your order). If you do not provide this information, we may not be able to provide you with the requested products or services. In all other cases, providing your personal data is optional.

As an EU-based business, we manage personal data in accordance with the General Data Protection Regulation (GDPR). Our website is hosted on Squarespace, which stores and processes data using secure infrastructure that may include servers located outside the European Union, such as in the United States. Where such international transfers occur, Squarespace states that it relies on legally recognised safeguards, such as standard contractual clauses, to help ensure your data is protected. By providing your personal data to us, you consent to such transfers, storage, and processing. For further reading please see Squarespace’s data protection policy and their full Data Processing Addendum.

We retain personal data only for as long as it remains relevant and necessary for the purposes outlined in this privacy policy. Retention will depend on the use of the information you have provided us. We will retain the contact information of newsletter subscribers for as long as you deem relevant, until you choose to unsubscribe. You can unsubscribe at any time via the link included in every email communication from us. Other types of personal information — such as order details, delivery addresses, or customer enquiries — are reviewed annually and will not be kept if they are no longer required for customer service, legal compliance, tax purposes or the improvement of our services.

We take appropriate measures to store and protect your personal information securely. However, as no system of internet transmission or electronic storage is entirely secure, any data shared online is submitted at your own risk.

We will never sell your personal data.

We do not share your personal information with third parties, with the exception of the following limited circumstances:

• If we sell, merge, or transfer any part of our business, your personal data may be transferred as part of that process.

• We may disclose your information where required to do so by law, such as in response to a court order, legal process, or government request.

• We may share relevant data with trusted third parties to help detect, prevent, or address fraud and other harmful or unlawful activity.

We are committed to protecting your personal data and respecting your privacy rights, regardless of where you are located. Depending on your location and applicable laws — including the General Data Protection Regulation (GDPR) — you have the right to:

• Access the personal data we hold about you.

• Correct any inaccurate or incomplete data.

• Request deletion of your personal data, where legally permissible.

• Withdraw your consent where processing is based on consent (such as for newsletters).

• Object to or restrict processing of your data in certain situations.

• Request a copy or transfer of your data (data portability), where technically feasible.

To exercise any of these rights, please Contact Us. We will respond to your request in line with applicable privacy laws. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

We take the security of your personal data seriously. Your information is stored and managed through Squarespace, our website platform provider, which uses secure servers and industry-standard security practices to help protect your data from loss, misuse, and unauthorised access.

At Milan Textiles, we follow best practices to safeguard your personal information. This includes the use of encrypted connections (SSL), limiting access to personal data, and working with trusted third-party providers to ensure secure payment processing. These measures help prevent unauthorised access, alteration, disclosure, or destruction of your information.

While we take care to protect your data, please note that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to responding appropriately to any potential risks.

You are responsible for maintaining the confidentiality of any account credentials or passwords associated with your use of our website.

If we become aware of a data breach that may affect your personal information, we will take appropriate steps, in line with legal requirements, to notify you and reduce any potential impact.

When you subscribe to our newsletter, you provide personal information such as your name and email address. By subscribing, you consent to this information being stored and managed through Squarespace’s platform, which we use to manage our email communications. Your information will only be used to send you updates, news, and other relevant content. You can unsubscribe at any time by clicking the unsubscribe link in any email you receive from us or by contacting us directly. We respect your privacy and will never sell or share your information with third parties without your explicit consent.

When you contact us via email, you are voluntarily providing Milan Textiles with personal information such as your name, email address, and any other details you include in your message. By initiating email communication, you consent to our collection and use of this information for the purpose of responding to your inquiry and maintaining a record of our correspondence.

Unless a prior agreement is in place, any messages, materials, business information, ideas, concepts, or other content you send will be treated as non-confidential and non-proprietary. 

We do not share your email or its contents with third parties without your explicit consent, unless required by law.

We use cookies and similar tracking technologies on our website to enhance your browsing experience, understand how you use our site, and personalize content and marketing where applicable.

What are cookies?
Cookies are small text files placed on your device by your web browser when you visit a website. They help the website remember information about your visit, such as your preferences.

How we use cookies:

• Essential cookies: These are necessary for the basic operation of the website, such as managing your shopping cart and completing purchases.

• Analytics cookies: We use Squarespace’s built-in analytics tools to collect anonymized data on how visitors interact with our site, including page views, time spent on pages, and navigation paths. This tracking is opt-in, and you can opt out at any time through your browser settings or by contacting us.

• Third-party cookies: Our website may include services from trusted third parties (such as payment processors) that use their own cookies. Please review their privacy policies for more information.

Your choices:
You can control or disable cookies through cookie preferences in the footer of this site at any time. Please note that blocking certain cookies may limit your ability to use some features of our website.

Our website may contain links to third-party websites or services that are not operated by Milan Textiles. We are not responsible for the privacy practices of these third-party sites. If you visit third-party sites, we strongly encourage you to review their privacy policies before providing any personal data.

This website is hosted by Squarespace and its use is subject to Squarespace's Terms of Use and Privacy Policy.

We may amend this privacy policy from time to time to ensure it remains up-to-date and continues to reflect how and why we use your personal data. We encourage you to review this page periodically to stay informed about how we are protecting your personal data. If significant changes are made we may also inform you by additional means, for example by email for newsletter subscribers.

Last updated: 20th May 2025

If you have any questions about our privacy notice, please Contact Us.